Delivery & Returns FAQ

Shipping costs are calculated at checkout based on your order and location. Free shipping promotions may be available from time to time.

Orders are processed within 1–3 business days. UK delivery takes 3–7 business days. International orders take 7–15 business days. Please note we don't process orders on weekends or public holidays.

This depends on your carrier. You should receive a notification from the carrier with redelivery or collection options.

Yes! Once your order has shipped, you'll receive a confirmation email with your tracking information.

Please contact us at doeofficial.uk@gmail.com and we'll look into it for you. Please note we are not responsible for carrier delays or customs hold-ups on international orders.

You have 30 days from delivery to return your item. It must be unused, in its original condition and packaging. Contact us at doeofficial.uk@gmail.com to start the process.

Please contact us at doeofficial.uk@gmail.com and we'll do our best to help with an exchange.

Personalised items are assessed on a case-by-case basis. Please contact us at doeofficial.uk@gmail.com to discuss your situation.

You have 30 days from the date of delivery to return your item. EU customers also benefit from a 14-day cooling off period.