Shipping policy
Shipping Policy
1. Order Processing
All orders are processed within 1–3 business days. Orders are not shipped on weekends or public holidays.
If we are experiencing a high volume of orders, processing times may be slightly delayed.
2. Shipping Times
Estimated delivery times:
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UK: 3–7 business days
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International: 7–15 business days
Please note that delivery times are estimates and may vary due to factors outside our control.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location.
We may also offer free shipping promotions from time to time.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information (if available).
5. Delays & Lost Packages
We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
If your order is significantly delayed or appears lost, please contact us and we will assist you.
6. Incorrect Address
Customers are responsible for providing the correct shipping address.
If an incorrect address is provided, we cannot guarantee replacement or refund.
7. Customs & Duties (International Orders)
International orders may be subject to customs fees, import duties, or taxes.
These charges are the responsibility of the customer.
8. Split Shipments
In some cases, your order may be shipped in multiple packages depending on product availability.
9. Contact Us
If you have any questions about your shipment, please contact our support team.