Refund policy

Returns & Refunds Policy

1. Overview
We want you to be satisfied with your purchase. This policy explains when you can request a return or refund and how we handle those requests.

2.

Refund & Returns Policy

As all of our products are made to order, we do not accept returns or offer refunds for:

  • Ordering the wrong phone model.
  • Changing your mind after placing an order.
  • Incorrect shipping addresses provided at checkout.

Please double-check your order before completing your purchase.

If your item arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery with photos of the product and packaging. We will arrange a replacement or refund where appropriate.

If your order has not yet entered production, we may be able to cancel it. Once production has started, cancellations are no longer possible.


3. Faulty, Damaged, or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact us within 30 days of delivery.

We will:

  • Offer a replacement, or

  • Issue a full refund

In many cases, we may not require you to return the item and may issue a refund directly.

4. Refunds Without Returns
For certain situations, we may issue a refund without requiring the item to be returned. This is decided on a case-by-case basis.

5. How to Request a Return or Refund
To start a return or refund request, please contact us with:

  • Your order number

  • A description of the issue

  • Photos (if the item is damaged or faulty)

6. Processing Refunds
Once your request is approved:

  • Refunds are issued to your original payment method

  • Please allow 5–10 business days for the refund to appear

7. Your Legal Rights
This policy does not affect your rights under the Consumer Rights Act 2015.

Contact Us
If you have any questions, please reach out to our support team.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Doeofficial.uk@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Doeofficial.uk@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Doeofficial.uk@gmail.com.